Step-by-step understanding of how we import from 1688 directly to you. Transparent, no surprises.
From detail.1688.com or m.1688.com. We translate the product and show the final price in your currency with live FX rates.
Payment via card or local methods. This covers the product in China plus our service to buy and ship to the Chinese warehouse.
We purchase it for you on 1688. The product arrives at our Guangzhou warehouse in about 7-12 days.
We weigh the actual product and send you 3 shipping options (economy, standard, express). You pick and pay.
We send you the tracking code. Follow it via the Tragui panel or 17track.
In 15-30 days (depending on chosen shipping), the product arrives at the address you registered. Done!
If the product does not reach you within 60 days, we refund 100% of the amount paid.
We inspect the product at our warehouse before dispatching. If wrong, we replace it.
Team on WhatsApp, 9am-7pm, to solve any doubt or problem.